nRFCloud Device Provision failed

RE: nRFCloud Device Provision failed

user115380 — Fri, 03 Jun 2022 13:33:51 GMT

I can open a private ticket, but I don't want devices removed, I want to recover previously removed devices, and as such I don't have the previous device ID's memorized...

RE: nRFCloud Device Provision failed

user85072 — Fri, 03 Jun 2022 03:37:46 GMT

I see your email account is a member of two different Teams, and I don't want to accidentally remove the wrong devices. If you could open a private ticket (click the Support+ button at the top, then "PRIVATE Tech Support ", then you can give us the list of device IDs to be removed, and I can do it manually.

RE: nRFCloud Device Provision failed

user115380 — Thu, 02 Jun 2022 19:06:22 GMT

I'll also note that I have been able to re-add devices where I want, using a different CLIENT_ID_PREFIX. I've only added a few of the lost devices, just to be sure that I can recover them in the future.

RE: nRFCloud Device Provision failed

user115380 — Thu, 02 Jun 2022 19:03:42 GMT

That would be great!

This is the login email used: jdorn@wayvio.com

The team Should have been named SmadeNRF.

RE: nRFCloud Device Provision failed

user77062 — Wed, 01 Jun 2022 07:50:54 GMT

Hi,

[quote user=""] Have I bricked my devices because they are associated with a team that is marooned?[/quote]

No, we should be able to fix this.

[quote user=""]I accidentally left the team I had all my devices on in an attempt to connect to a new team and transfer the devices there. I still have access to the account, but cannot see any devices.[/quote]

Can you provide your user-id and if possible the team-id? Any other team members that can assist you?

We might need the Device ID and PIN for each device, but I will get back to you on that.

Kind regards,
Øyvind