Zephyr Base not set and "Open IDE" not present in Toolchain Manager

Hi Frikkie, 

However, after installation, the "Open IDE" button is not present.

I think we should focus her first, as any issues you see later may be related to the complete distribution not being properly installed.

Which OS / Windows version do you use?

Do you get the same behavior if you uninstall nRF Connect, delete %AppData%\nrfconnect\ and try again?

Hi Einar,

I am using the latest update of Windows 10. 

I will try uninstalling nRF connect and the AppData directory, and reinstall with the VPN deactivated, Antivirus deactived and firewall deactivated.

Will keep you updated

Thanks for your response Carl!

I followed the steps as you explained above (with antivirus and firewall disabled), however the same issue is still present.

Here is the log file

As you can see, the issue seems to be at the cloning of the toolchain:

Finished cloning version v1.6.0 of the nRF Connect SDK after approximately 0 minute(s)

I really hope we can get a response soon as this is holding us up quite a lot. We have seen the installation done successfully on some of our machines, but on other machines this exact issue arises - thus it will probably be best if a team member can do a remote connection on one of our machines in order to identify the issue.

Regards,

Frikkie

Thank you for the logs, Frikkie! I was in contact with one of the developers earlier today. They reassured that these issues are usually a result of anti-virus (including corporate anti-virus), VPN or firewall issues. However, they mentioned that it can arise if the ".west" directory exists in some higher level directory, so please verify that this isn't the case. Did you also have VPN disabled when doing the previous attempt?

Please contact contact your Regional Sales Manager (RSM) with regards to support meetings. If you aren't aware of who this is I'll DM you their contact details.

Best regards,
Carl Richard

Hi Carl. I indeed had VPN disabled.

My install directory is directly on the C: drive. After downloading and installing via Toolchain Manager, the directories are as follow (download folder containing the downloaded .zip files and v1.6.0 as a result from the installation):

Within v1.6.0, the following directories are available:

The .west folder is empty. The toolchain folder also does not appear to be complete when comparing to a successful installation. I do not see any other .west directories directly on the C: drive. Any other place I should look?

Also, antivirus is disabled and no other third party antivirus is installed. Firewall is also disabled during installation.

I will contact you via DM with regards to contact details for support meetings.

I have very similar issue. I have tried the steps given above and resulted in same behavior as @Frikkie B mentioned. The log ends with "Finished cloning version v1.6.0 of the nRF Connect SDK after approximately 0 minute(s)"

I am attempting installation of 1.6 SDK on a Windows 10 Machine and on a private network.

With the help of Carl we have managed to fix this issue yesterday. Below is the summary of the solution for if someone else also encounters the problem:

The git connection to the github repository/hosted files failed due to an issue on the SSL layer / certificate setup on the host.

1) Open nRF Connect Toolchain Manager
Right Click on the arrow of the SDK version to install -> Open Bash

2) Execute the following command to change git’s SSL config:
git config --global http.sslbackend schannel

3) Run "ncsmgr init-ncs". When running this command, you should see all the repositories download and installation proceeding. (Note for command to run successfully there should be no west folder present inside the SDK root directory (e.g. C:\Nordic\SDK\v1.6.0), delete west folder if it is present).

When closing and restarting nRF Connect, the Open IDE button should be present and you can build some applications :) 

With the help of Carl we have managed to fix this issue yesterday. Below is the summary of the solution for if someone else also encounters the problem:

The git connection to the github repository/hosted files failed due to an issue on the SSL layer / certificate setup on the host.

1) Open nRF Connect Toolchain Manager
Right Click on the arrow of the SDK version to install -> Open Bash

2) Execute the following command to change git’s SSL config:
git config --global http.sslbackend schannel

3) Run "ncsmgr init-ncs". When running this command, you should see all the repositories download and installation proceeding. (Note for command to run successfully there should be no west folder present inside the SDK root directory (e.g. C:\Nordic\SDK\v1.6.0), delete west folder if it is present).

When closing and restarting nRF Connect, the Open IDE button should be present and you can build some applications :)