Having trouble adding an LTE device to the Nrf cloud

Hello Sobaha, 

After updating certificates and firmware, did you power on the device and follow steps in LTE Link Monitor? What SIM card are you currently using ? 

As my colleague Charlie mentioned in your last ticket (286946); Please share the log output from the LTE Link Monitor for us to see what is going on with your device. 

Kind regards,
Øyvind

 I use an iBasis sim card. I have attached the Logfile. 

Best regards 

Sobaha 

Thanks for sharing the logs. 

Have you activated the iBasis SIM in nRF Cloud? Does this SIM have data?

Your device is running modem fw 1.3.1, but what version of the nRF Connect SDK and what application are you running?

Can you try power cycling the device and retry?

Thanks. 

Kind regards,
Øyvind

the iBasis SIM is activated in nRF Cloud. It has data. I use nRF connect for desktop v3.10.0. my device is nrf9160 Dk, and I am following this tutorial https://developer.nordicsemi.com/nRF_Connect_SDK/doc/1.9.1/nrf/ug_nrf9160_gs.html#nrf9160-gs-updating-fw-application.

Please guide me step by step on how I should go about solving this problem.

Best regards 

Sobaha 

Thanks for confirming the iBasis SIM. 

If you have updated the modem FW of the device, and you have programmed the Asset Tracker v2 application from our latest precompiled fw package, and you have updated the certificates according to our documentation, then I can't see the reason for it should not connect. 

Did you follow the steps provided by nRF Cloud with regards to nRF code 40412?

Compare the values you entered with what is printed on your product's label (for devices with IMEI printed on the label, the device id will be nrf-[IMEI], e.g., nrf-123456789012345). If you submitted the correct values, please contact Nordic Semiconductor Tech Support for further assistance.

What version of the nRF9160DK are you using? This information can be found on the back of the board. 

We might need to get a modem trace to see what is going on in the modem

Thanks for confirming the iBasis SIM. 

If you have updated the modem FW of the device, and you have programmed the Asset Tracker v2 application from our latest precompiled fw package, and you have updated the certificates according to our documentation, then I can't see the reason for it should not connect. 

Did you follow the steps provided by nRF Cloud with regards to nRF code 40412?

Compare the values you entered with what is printed on your product's label (for devices with IMEI printed on the label, the device id will be nrf-[IMEI], e.g., nrf-123456789012345). If you submitted the correct values, please contact Nordic Semiconductor Tech Support for further assistance.

What version of the nRF9160DK are you using? This information can be found on the back of the board. 

We might need to get a modem trace to see what is going on in the modem

Sorry for the late reply. This is the version of the nRF9160DK I am using.

Thank you 

Sobaha 

Thank you. Will need to forward this to our nRF Cloud team. Also, can you please provide a modem trace?

Please note that due to Easter Holiday, our technical support team will be offline Thursday to Monday. 

Kind regards,
Øyvind

This is what I got after tracing my modem.

Thank You

Sobaha 

Looks like you need to change the port in the trace collector. Once you have the correct port and you have enabled modem trace correctly, you should see the trace size increase significantly

I would suggest that you try building the Asset Tracker v2 application with the overlay-debug.conf. This will enable more debugging information for us to look at, and should provide the same ability to add device to nRF Cloud. 

It would also be nice to see the output of AT+CFUN? once you have the Asset Tracker v2 running.

Kind regards,
Øyvind