nRFCloud Device Provision failed

Hi, 

Have I bricked my devices because they are associated with a team that is marooned?

No, we should be able to fix this. 

I accidentally left the team I had all my devices on in an attempt to connect to a new team and transfer the devices there. I still have access to the account, but cannot see any devices.

Can you provide your user-id and if possible the team-id? Any other team members that can assist you?

We might need the Device ID and PIN for each device, but I will get back to you on that. 

Kind regards,
Øyvind

Hi, 

Have I bricked my devices because they are associated with a team that is marooned?

No, we should be able to fix this. 

I accidentally left the team I had all my devices on in an attempt to connect to a new team and transfer the devices there. I still have access to the account, but cannot see any devices.

Can you provide your user-id and if possible the team-id? Any other team members that can assist you?

We might need the Device ID and PIN for each device, but I will get back to you on that. 

Kind regards,
Øyvind

That would be great!

This is the login email used: [email protected]

The team Should have been named SmadeNRF.

I'll also note that I have been able to re-add devices where I want, using a different CLIENT_ID_PREFIX. I've only added a few of the lost devices, just to be sure that I can recover them in the future.

I see your email account is a member of two different Teams, and I don't want to accidentally remove the wrong devices. If you could open a private ticket (click the Support+ button at the top, then "PRIVATE Tech Support ", then you can give us the list of device IDs to be removed, and I can do it manually.

I can open a private ticket, but I don't want devices removed, I want to recover previously removed devices, and as such I don't have the previous device ID's memorized...