nRF Connect v2.0.0 installation hangs at "Updating memfault repository" on macOS

Hi,

Could you try going to the menu and clicking "Update SDK"? Does that help?

Regards,

Priyanka

I just restarted the whole process.  Might want to look into why the installer sometimes hangs, though, since multiple people have seen this bug.

Hi,

Such problems can arise if the installation process is not properly completed maybe due to some VPN or firewall issues. There have been similar issues and similar solutions can be viewed here.

But thank you for your feedback.

-Priyanka

Hi,

Such problems can arise if the installation process is not properly completed maybe due to some VPN or firewall issues. There have been similar issues and similar solutions can be viewed here.

But thank you for your feedback.

-Priyanka

I don't have a VPN or firewall on this Mac, so that definitely wasn't the problem here.

Also the toolchain did show up in a weird location (/opt/nordic/ncs/toolchains instead of /opt/nordic/ncs/v2.0.0/toolchain) after I repeated the installation.  Is this the same problem described at the link?  I'm not sure whether I should manually move it over or not.

Could you please file internal bug tickets for both of these issues so that they can be fixed in a future NCS release?

I don't think this installation is completing properly.  I've tried 3 times:

1. Launch nRF Connect for Desktop
2. Enter Toolchain Manager
3. Install 2.0.0
4. <hangs at memfault stage>
5. Quit
6. Launch nRF Connect for Desktop
7. Enter Toolchain Manager
8. Remove 2.0.0 environment
9. Quit
10. Repeat the process

The hang in #4 happens every time.  It's not a fluke.

It is the git process that is getting wedged:

# ps auxwww | grep memfault
admin 21905 0.0 0.0 34421664 5108 ?? S 4:25PM 0:00.03 git fetch -f --tags -- github.com/.../memfault-firmware-sdk 0.29.1

lsof shows that it doesn't have any sockets open, which means it's not caused by a network connection getting stalled:

# lsof -n | grep ^git
git 21905 admin cwd DIR 1,15 96 21527642 /opt/nordic/ncs/v2.0.0/modules/lib/memfault-firmware-sdk
git 21905 admin txt REG 1,15 3033288 21431331 /opt/nordic/ncs/toolchains/v2.0.0/Cellar/git/2.32.0_1/bin/git
git 21905 admin txt REG 1,15 4376160 21466510 /private/var/db/oah/0b833e18ecef0e9978fe7e49ac779dfffc2d441c9d93d8ab63ab224abc515f59/e20bb4c3db2bbdcbfffe26d96bb986c6556a61d8e3531c6d1580422d993a51ca/git.aot
git 21905 admin txt REG 1,15 233056 1152921500312788000 /usr/libexec/rosetta/runtime
git 21905 admin txt REG 1,15 381680 19267166 /Library/Apple/usr/libexec/oah/libRosettaRuntime
git 21905 admin txt REG 1,15 59156 21449869 /opt/nordic/ncs/toolchains/v2.0.0/Cellar/gettext/0.21/lib/libintl.8.dylib
git 21905 admin txt REG 1,15 59416 21466514 /private/var/db/oah/0b833e18ecef0e9978fe7e49ac779dfffc2d441c9d93d8ab63ab224abc515f59/48e5f74d07549aebd9346c19f80c7edb4b028f1213ec387215e9f9600c215d27/libintl.8.dylib.aot
git 21905 admin txt REG 1,15 46864 19266539 /Library/Preferences/Logging/.plist-cache.DrKORzJo
git 21905 admin txt REG 1,15 572112 21439663 /opt/nordic/ncs/toolchains/v2.0.0/Cellar/pcre2/10.37_1/lib/libpcre2-8.0.dylib
git 21905 admin txt REG 1,15 662792 21466512 /private/var/db/oah/0b833e18ecef0e9978fe7e49ac779dfffc2d441c9d93d8ab63ab224abc515f59/2ab2f015a791b7cda2f74d3b5043c2115027930855e009667b9e5a2fd45247e8/libpcre2-8.0.dylib.aot
git 21905 admin txt REG 1,15 142696 21527681 /opt/nordic/ncs/v2.0.0/modules/lib/memfault-firmware-sdk/.git/objects/pack/pack-ea43bc9869bb0c8dd373be2ebf1fa3e7048aa424.idx
git 21905 admin txt REG 1,15 1994288 21527680 /opt/nordic/ncs/v2.0.0/modules/lib/memfault-firmware-sdk/.git/objects/pack/pack-ea43bc9869bb0c8dd373be2ebf1fa3e7048aa424.pack
git 21905 admin txt REG 1,15 2160656 1152921500312781597 /usr/lib/dyld
git 21905 admin txt REG 1,15 812723 19297118 /private/var/db/oah/0b833e18ecef0e9978fe7e49ac779dfffc2d441c9d93d8ab63ab224abc515f59/51d62da53a337e9df4a5182e605fa09682db158d34d7f285356069d2009afcf7/dyld.aot
git 21905 admin 0u unix 0x5d449eafc79ecf1b 0t0 ->0x5d449eafc79ece53
git 21905 admin 1u unix 0x5d449eafc79ed623 0t0 ->0x5d449eafc79ed55b
git 21905 admin 2u unix 0x5d449eafc79edb9b 0t0 ->0x5d449eafc79ed6eb
git 21905 admin 3w REG 1,15 0 21527679 /opt/nordic/ncs/v2.0.0/modules/lib/memfault-firmware-sdk/.git/FETCH_HEAD

This seems to be getting invoked from west.  Running this manually completes without error and I see that /opt/nordic/ncs/v2.0.0/modules/lib/memfault-firmware-sdk gets populated:

cd /opt/nordic/ncs/v2.0.0
/opt/nordic/ncs/toolchains/v2.0.0/Cellar/[email protected]/3.9.6/Frameworks/Python.framework/Versions/3.9/Resources/Python.app/Contents/MacOS/Python /opt/nordic/ncs/toolchains/v2.0.0/bin/west update

Maybe update to a newer version of git in the SDK?  I've seen some git versions from a few months ago inexplicably hanging too, on AWS Ubuntu Linux hosts.

Hi,

This is an issue that will be fixed in the new release. The current workaround is just to reopen the app and try "Update SDK". Sorry for the trouble.

-Priyanka