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nRF connect programmer software freeze problem

Hi Sir/Miss,

 

I encounter a problem which is in programmer software.

When I open software and connect to nRF52840 DK. Right flash size window will display some animation.

But, software will freeze during reading flash data, and animation stops to run.

nRF connect for desktop is 3.11.1.

The software version is 3.0.1.

nRF52840 DK is 1.1.0.

It freezes as below picture

Please help.

Thank you.

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